No!  There are no fees to update, change, or add information to your profile.

When we receive a call about your pet being found, we first take all the details from the finder. We will then place the caller on hold while we try to reach you using all your contact details including your home, cell and work telephone numbers. Once you’re on the phone, we will directly connect you with the finder. For extra safety, we will be on the call with you and help to arrange reunification.

The International Standard Organization (ISO) is the universal standard for Microchips. The frequency these chips are set to/read at is about 134.2 khz. Our microchips are approved by ICAR, ISO11784/785 compliant and part of the AAHA National Database.  

A microchip will normally last the lifetime of your pet because it is composed of biocompatible materials that will not degenerate over time. The SmartTag microchip has a anti–migration feature to help ensure the chip stays where it’s implanted. Also, since microchips require no power source and have no moving parts, there’s nothing that can wear out and need to be replaced. Pet owners can also check to make sure their pet’s microchip is still working by asking a vet to scan it during their pet’s next checkup. Register your pet’s microchip in a national pet recovery database with SmartTag with your contact information, so you can be contacted when your lost pet is found. Also, remember to keep your contact information up to date whenever you move or change phone numbers. This is a lifetime registration that requires no fees to update any of your contact information.

Microchips carry a unique identification number to identify your pet. Pet microchips are not tracking devices. They are radio-frequency identification (RFID) implants that provide permanent ID for your pet. Because they use RFID technology, microchips do not require a power source like a GPS. When a microchip scanner is passed over the pet, the microchip gets enough power from the scanner to transmit the microchip’s ID number. Since there’s no battery and no moving parts, there’s nothing to keep charged, wear out, or replace.

SmartTag microchips will last for the life of your pet. It is vital to keep your contact information up to date so that you can be reached.  If your pet gets lost and is taken to a vet clinic or animal shelter, your pet will be scanned for a microchip to reveal his unique ID number. That number will be called into the pet recovery service and you will be contacted using the contact information on file with your pet’s microchip.

The microchip comes preloaded in a sterile applicator and is injected under the loose skin between the shoulder blades. The process takes only a few seconds and your pet will not react any more than he would to a vaccination. No anesthetic is required for a microchip implant. The procedure is performed at your veterinarian’s office or at the shelter where you adopted them. It is a simple procedure that is similar to administering a vaccine or a routine shot.  See video

The obvious differences between the SmartTag ID tag put on a collar and an implanted microchip is that our ID tag is visible, non-invasive and customizable.

A microchip is injected between shoulders of an animal, either by a veterinarian or a trained technician, depending on the state. For a microchip or SmartTag pet ID to be effective, they need to be registered with us, with the correct owner contact information, and it needs to be taken to an animal shelter or veterinarian to get scanned, by a microchip reader.

Microchips work on 3 different frequencies, however most microchips like ours are ISO and ICAR certified, the international standard. Every SmartTag microchip also comes with a metal ID tag for the animal collar that has the unique 15-digit microchip number, our 24/7 live call center phone number, our website and a QR code that can be scanned by any smartphone.

Each SmartTag ID Tag can be custom engraved with name, address, a unique serial number and phone numbers. In the event your pet is ever lost we immediately send out a lost animal “Amber” broadcast alert via email and fax to all of the shelters, rescue groups, veterinarians, and local search members in your area, in a 25-mile radius of the pet’s last known location. You can be anywhere in North America. If someone finds your animal astray, all they have to do is call the phone number on the ID tag or scan the QR code and we will directly connect the call to the owners and call until we reach them, and we will also email them if we can’t reach them. All companion animals should have a collar with an ID tag, and they should all be implanted with a microchip to protect them the best way you can.