Terms & Conditions

 
BY USING THE IDTAG.COM PLATFORM, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF USE BELOW. IF 
YOU DO NOT AGREE TO THE TERMS OF USE, DO NOT CONTINUE WITH YOUR REGISTRATION.
 

For the purposes of this agreement, IDTag.com is hereby referred to as "Company" and the customer purchasing an
ID tag and web subscription service is defined as "Customer." Customer agrees to all of the terms and conditions
outlined in this document prior to their purchase of ID tags and web subscription service. By purchasing ID tags and
service from Company, Customer acknowledges that they have read and agree to the following terms and conditions.

 

Lost Pet Alert & Promotinal Email Opt In/ Opt Out Agreement

If your pet gets lost and is taken to an animal shelter or veterinarian, they will scan the microchip to read its unique ID code.
This is the number used by SmartTag to identify the pet and retrieve your contact information, which is used to contact you
and reunite you with your pet. In the event your pet is missing your contact email will be used to send you lost pet alerts and
updates. When you register your pet with SmartTag you agree to Opt In to our Email Alert service and to receive automatic
account updates and monthly promotional emails. You can not opt out of lost pet email alerts, account updates or company
information emails as long as you have an active account with SmartTag, however, you can opt out of our promotional offers
and coupon offer emails. To do this, login to your account, click the "Profile Information" tab located on the left-side tool bar
on your dashboard. Once in your "Profile Information" page, scroll down to the bottom of the page where you will see the
"Opt In Promotional Emails" check box. Check "No" to Opt Out of promotional and coupon emails. By choosing "No" you agree
you will no longer receive promotional offers or coupon offers from SmartTag.

Definition of Service

For the purposes of this agreement service is defined as follows. The maintenance of Customer contact and pet
information in an online database. The maintenance of a call center for the purpose of receiving reports of lost and or
found animals and assisting Customer through all contact phone numbers and email addresses listed in Customer's
account. Service begins on the date of a successful completed purchase and subscription with a valid credit card and
continues for the period of time specified during the purchase. Years are defined as 365 days per 1-year service
purchased. Service ends at the expiration of the service (subscription) contract period purchased. After completion of a
contract period, Company has no more obligation or responsibility to provide service of any kind for the Customer.
Service is not a GPS system, implanted microchip, or electronic tracking or locating device of any kind.

Ownership of animals

Customer declares that they are the legal owners of the animals for which the ID tags and service are being purchased.
Company does not condone nor will be held liable for the purchase of tags and service for animals not owned by the
Customer.

Company is Not Responsible for Customer Information

Customer acknowledges that entering the ID tag serial number into the Customer's IDTag.com web site account is the 
sole responsibility of the customer, not the Company. Company is not responsible for any of the information contained in 
the Customer's account. Company makes does not warrant the authenticity or accuracy of the information contained in a 
Customer's account. The maintenance of accurate and current information in the customer's IDTag.com Web site 
account is the sole responsibility of the Customer. Customer will hold Company harmless for any lapse in Service or 
access to customer web site account which result from any force outside of Company's reasonable control or influence 
including, but not limited to power outages, Website hosting interruptions, software problems or Company termination.
IDTag.com may share any of the categories of non-confidential Customer Information with companies from which a 
customer has purchased an SmartTag™ pet ID tag. All nonaffiliated companies that act on our behalf and receive 
Customer Information from us are contractually obligated to keep the information we provide to them confidential, and to 
use the Customer Information we share only to provide services we ask them to perform or previously agreed upon 
marketing services. No credit card information will be transmitted outside of IDTag.com systems at any time.
 
In addition, we may share any of the non-confidential categories of Customer Information with affiliated companies in 
order to provide marketing support and other services, such as a service provider that distributes marketing materials. 
These companies may help us to market our own products and services or other products and services that we believe 
may be of interest to you. Please note that some of our nonaffiliated and affiliated companies may provide you with 
additional marketing support or materials for services or products other than those of SmartTag™. If you wish to have 
your information removed from our list of shared customer information, please send a request, in writing, to IDTag.com: 
184 Westwood Ave, Long Branch, NJ 07740.
 
Company Access of Customer Information
Customer acknowledges that Company employees or agents may access Customer information for the purpose of
reporting a lost animal or other business related reasons. Company does not keep or store Customer credit card
information unless otherwise authorized by Customer.
 
Payment and Renewals
By selecting a 1 year or 5 year protection plan, Customer hereby authorizes SmartTag to maintain and charge the customer's
credit card of record automatically 30 days before the date of expiration of the subscription plan. Customer agrees that the card will
be automatically charged each year for a new 1 year subscription plan, unless customer contacts SmartTag via phone
to cancel their subscription plan. Prior to your service expiration you will be notified by SmartTag, by email, asking if you
would like to continue service. If you do not respond stating you do not want to continue your service, your pet protection service will
be automatically continued for 1 more year, and your credit card on file will be charged the annual subscription fee. After this annual
fee is charged, no refunds will be applicable. All multi-year discounted plans purchased are non refundable and SmartTag does not
take returns purchased from third party retailers. All ID tags are transferable to any other pet, and all active accounts are
offered free replacement ID tags. All service plans will be charged 30 days prior to expiration to ensure owners maintain
active ID tags for their pets. If a charge fails to renew, owners will be contacted so there is time to update the billing
information on file to ensure tags are active.
 
Limited Responsibility for Lost and Found Reporting
Company does not guarantee that any lost animal will be found. Company does not employ any service for the purpose
of search. No agent of the Company will take an active role in searching for any animal. Company shall have no
responsibility to make arrangements for the return of any Animal. Company's only responsibility is to maintain a call
center for the purpose of receiving reports of lost or found animals and the maintenance of a Website and database of
customer's contact and pet information.

Cancellation
Company is not liable for any loss of property, nor for the loss of any animal. Customer will hold Company harmless for
any damages, real or perceived, incurred by the Customer as a result of owning an animal, or purchasing ID tags and
purchasing the service from the Company. Owning an ID tag and purchasing Service from Company is not a guarantee
of animal safety, return, or health. Customer acknowledges that Company has no control, influence or responsibility for
the care for any animal. Company is not an insurance company and does not offer any insurance coverage for any losses,
costs or expenses relating to the lost or recovered animal.

Limited Liability
If you do not accept these terms, please notify us immediately and we will cancel your subscription. If you do not cancel
your subscription within 3 business days of activation of your id tag, it will mean that you agree to this agreement which
will be legally binding on you.

Refunds
All service plans (lifetime, 5 year, 3 year,1 year, etc.) are nonrefundable. In the unlikely event that we cease providing
service, whether as a result of a liquidation, bankruptcy, or otherwise, all prepaid subscriptions will be treated as
nonrefundable. Service credits will not be refunded in cash, but will be honored in the form of service for the remaining
length of the credit should there be any interruptions in service. Unused service credits will expire upon termination of
your subscription and may not be transferred to another person or subscription.

SmartTag microchip and microchip scanner orders are refundable under the following conditions: The buyer returns an item or items,
in the original condition, within 14 days from when their order was received. We charge a 25% restocking
fee plus any shipping & handling fees we incur associated with the order.